Frequently Asked Questions
Everything you need to know about your *NSYNC official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. For limited edition drops and pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that exclusive tour merchandise and 'Final Sale' items are not eligible for return.
How do I know which size to order?
A detailed size guide is available on every product page. Most of our hoodies and tees feature a standard unisex fit, but we recommend checking specific measurements to ensure the perfect look.
Do you ship internationally?
Yes, we ship to fans worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply.
How should I care for my *NSYNC vintage-wash tees?
To preserve the quality of the screen-printed graphics and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of purchase. Please contact our support team immediately with your order number to request an update.